Vodafone India has tapped Amdocs to automate its billing operations, enhancing the experience of customers.
Amdocs software is also enabling Vodafone India to roll out new services, offers and service plans for its post-paid consumers and enterprise customers faster. Amdocs implemented its Service Monetisation suite at Vodafone India in 2015, and in 2016 signed a multi-year services contract to manage and automate operations.
The transformation has enabled Vodafone India to reduce the duration of billing cycles and deliver accurate bills to all its post-paid customers faster. This has resulted in a better customer experience and improved revenue realisation. Amdocs services also enable Vodafone India to launch new offers and plans in record time, enabling them to be more agile in responding to market situations.
“At Vodafone India, our customers are at the heart of everything we do, and we are focused on continuously improving the customer experience, hence this transformation was very important for us”, said Vishant Vora, chief technology officer at Vodafone India. “The transformation enabled us to significantly improve our digital offerings to customers, enabling them to get their account information and services through digital channels such as the My Vodafone APP and Vodafone websites on a real-time basis.”
Gary Miles, chief marketing officer at Amdocs, said: “Our products provide the agility needed to quickly innovate and respond to consumer demands in a disruptive market, while enabling a variety of service plans for different segments of consumers.”