Telenor Serbia transforms customer charging and billing experience

Ericsson has been selected by Telenor Serbia to deploy its Charging and Billing in One (CBiO) solution as the operator's new real-time convergent charging and billing platform.

As a result of the deployment, Telenor Serbia can support a full range of charging and billing needs for residential, corporate, mobile and fixed subscribers.

Ingeborg Øfsthus, Telenor Serbia CEO says: "This system enables flexibility of the offer, broader spectrum of promotions, discounts, incentive programs, targeted campaigns, packages combining different services, as well as offer of different tariffs to customers. All of that is enabled in real time, in line with customers' needs, providing them with full cost control.”

Ericsson has already successfully finalised the migration of Telenor Serbia's complete subscriber base to CBiO, which represents Ericsson's first CBiO live reference in Europe.

Antonio Passarella, Head of Ericsson Serbia says: "Convergent, real-time charging solutions are essential for operators to meet the growing demands of today's always connected consumers.”

In addition to the migration to CBiO, the project includes the implementation of over 100 business requirements as part of Telenor Serbia's ongoing digital business transformation project.

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