Airtel Bangladesh Signs Up Mahindra Comviva For Managed VAS Services

Bharti Airtel has announced a managed VAS deal under a strategic partnership model with Mahindra Comviva for its Bangladesh operations.

As part of this three-year deal, Mahindra Comviva will manage Bharti Airtel’s service delivery platform for its operations in 20 countries across Asia and Africa.

At present, Mahindra Comviva is managing over 4000 VAS nodes for Airtel Africa in 17 countries, Airtel India and Airtel Sri Lanka from various partners to meet defined service-level agreements. In addition to managing the VAS nodes, Mahindra Comviva will provide 24/7 VAS monitoring and will help Airtel Bangladesh to optimise their data centre operational costs by 15% to 25% and savings of up to 20% on overall capex. This end-to-end service management will further help Airtel Bangladesh to improve overall customer experience.

Announcing the deal, Lutfor Rahman, CIO, Airtel Bangladesh said, “With this extended partnership, Mahindra Comviva will provide greater operational simplicity and enhance efficiencies, whilst enabling improved service performance to our customers in Bangladesh.”

 

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