MTN has selected Tecnotree as its strategic partner for Digital Transformation across Africa and the Middle East.
Ghana is the first country to commence the multi-phased Digital Transformation journey. Under the agreement with MTN Ghana, Tecnotree will deploy its Digital BSS Suite 5 to help accelerate the operator’s business growth as well as increase agility and operational efficiency of their IT systems.
MTN’s digital transformation strategy – particularly across its African operations – will see it transition from a traditional Communications Service Provider to a Digital Services Provider. The new partnership agreement will help MTN to achieve this by enabling digital experiences across all its business processes and channels along with delivering a consistent, seamless and personalised customer experience.
“An integrated digital ecosystem is the cornerstone for delivering operational efficiencies and a more enhanced customer experience. As we continue our digital transformation journey, we are able to be more agile, efficient and customer centric,” remarked Dirk Karl, Group Executive and Chief Procurement Officer at MTN Group.