A Malaysian operator is aiming to become the first in the country to offer full-fledged convergent support to its subscribers by transforming its business support systems...
A Malaysian operator is aiming to become the first in the country to offer full-fledged convergent support to its subscribers by transforming its business support systems (BSS). U Mobile has signed a five-year BSS transformation and managed services contract with Ericsson in order to transform its complete BSS architecture into a real-time convergent environment.
The five-year managed services contract will allow U Mobile to focus its efforts on product development and at the same time have clearer visibility and more control over capital and operating expense. The operator will also be in a position to offer its customers more innovative services once the transformation is complete.
The convergent charging solution, based on Ericsson's Charging System and BSCS iX, will be deployed and integrated with the operator’s existing infrastructure. Leveraging on the new BSS, U Mobile will expand its services, such as real-time promotions and notifications, product and services cross bundling, real-time cost control for postpaid subscriptions, subscriber personalization and flexible mobile wallets.
Kaizad Heerjee, U Mobile CEO, says: "U Mobile will realize a complete standardization and modernization of billing architecture that will ultimately allow us to offer our subscribers more personalized products and, therefore, a higher quality of user experience."
Janne Laitala, Head of Ericsson Malaysia and Sri Lanka, says: "U Mobile customers should look forward to new and unique offerings, and an even better customer service experience."