A new centre for the delivery of remote services across Latin America has been inaugurated in Mexico...
A new centre for the delivery of remote services across Latin America has been inaugurated in Mexico. Nokia Siemens Networks’ new service delivery centre (SCD) will provide network design and planning as well as optimisation and assurance for both networks and the services running over them.
The company’s four other SDCs are operating from Chennai and Noida in India, Lisbon in Portugal, and from Shanghai in China. The Mexico SDC will provide network planning and optimisation services to operators in Latin America, and will eventually extend these capabilities to other regions. NSN currently supports a number of operators with its remote service delivery model.
“With the surge in network traffic due to increasing adoption of smartphones and the use of data intensive services such as VoIP, video download and IPTV, operators are seeking to improve customer experience,” said Jose Luis Garcia, head of global service delivery for Nokia Siemens Networks.
The SDCs combine the traditional network optimisation services with services optimisation. Network optimisation services ensure network performance for more consistent and reliable services with improved call connection ratio and data speed. Services optimisation improves the overall performance of different services, applications and devices to enhance the customer experience.
“The telecom market in Latin America is growing rapidly with increasing demand for higher value services,” said Eduardo Araujo, head of Nokia Siemens Networks in the Latin America region. “Mexico is a high growth market and we estimate it is the region’s second largest with a more than 23% share of the Latin America market in 2011.”
The global network of five SDCs supports multi-technology, multi-vendor networks for operators. These centres support radio (2G, 3G and 4G technologies), transport, core and IP networks, as well as an increasing range of services, applications and devices.