Fiberlink has introduced a new subscription-based service that gives businesses unprecedented knowledge and reporting about enterprise BlackBerry devices. The new service, named MaaS360 Visibility Service for Handhelds, will extend the company’s MaaS360 platform to include handheld mobile devices in addition to existing desktop, laptop, Macintosh, USB and netbook reporting.
The new service adds BlackBerry hardware and software inventory to the MaaS360 Management Center to provide a single business intelligence reporting platform for enterprises, medium and small businesses. This allows IT executives a unified, detailed view into all their mobile devices, improving device management and end user services.
“Businesses can’t manage what they can’t see,” said James Sheward, CEO at Fiberlink. “As more employees are increasingly working at home and on the road with mobile devices, the task for IT managers to manage and support these devices becomes more challenging. Baseline visibility is recognized by many information technology managers as a best practice of fast, cost-effective mobility management, and MaaS360 provides this visibility and more.”
According to a recent independent report, “The Mobile Operating System War Revisited” (Forrester Research, Inc., July 28, 2009) “Enterprises are headed in the direction of embracing multiple mobile operating systems (OSes) and giving individuals the freedom to choose the platform that's best for them.”
The report continues: “Because of the groundswell of personal devices IT is being asked to support, it makes sense for most firms to embrace flexibility by supporting multiple platforms.”
The MaaS360 Visibility Service for Handhelds provides a comprehensive overview of handheld mobile operations, which - when combined with device tethering support and connection data delivered by the MaaS360 Mobile Service – affords IT managers detailed and actionable reporting for management, cost analysis and compliance of their BlackBerry devices and supporting applications.
MaaS360 Visibility for Handhelds is available from Fiberlink immediately and can be integrated into any existing BlackBerry Enterprise Server without additional hardware.
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