Bhopal Municipal Corporation (BMC) in India and SAP have announced a plan to develop a mobile app to deliver a range of services to the local population.
SAP claims this will be a first in the wider Asia-Pacific region.
Project CityApp aims to provide an easy access point for city services and will help citizens navigate through city services, stay informed and engage with neighbours. Envisioned to be available on multiple mobile platforms, CityApp is intended to simplify citizens' day-to-day interaction with their municipality.
BMC is currently implementing solutions from SAP to automate and centralise its public service offerings. Available in Hindi, the solutions will help BMC manage and streamline day-to-day functions, including issuing marriage certificates, birth and death registrations, city infrastructure development and open space management, including roads, parking, traffic signals, community halls and schools.
The solutions will also streamline permits, health services, water supply, lake conservation and tax collection, among other services.
"Our vision is to make our services accessible to every citizen in the language they speak and understand," said Vishesh Garhpale, BMC Commissioner. "With the adoption of this technology, we are quickly transforming into one of India's first Municipal Corporations to formulate, promote and leverage technology at a grassroots level for the benefit of citizens in general and, specifically, the underprivileged."
The solutions portfolio chosen by BMC includes the SAP ERP application, the SAP Enterprise Portal component, SAP for Public Sector solutions and SAP Mobile Platform.
"Across India, local governments are turning to innovative technologies to help them address the challenges of urbanization as well as rising citizen expectations for smarter economies and sustainable growth," said Mathew Thomas, vice president, Strategic Industries in India, SAP. "We aim to help local governing bodies like BMC to accelerate innovation and connect directly with people and communities to deliver efficient governance."