Ooredoo Qatar and Comptel have signed a self-service technology agreement to improve customer service.
The deal will see Ooredoo will implement Comptel’s Fastermind solution to improve customer engagements through artificial intelligence capabilities that process and analyse in-the-moment customer data to recommend and automatically trigger the next best action.
Talking about the investment, Waleed Al-Sayed, Chief Executive Officer, Ooredoo Qatar, said: “Very soon we will have the ability to reach our customers in real-time, with the right messages, and interact more dynamically than ever to deliver what they need when they need it.”
Comptel’s Fastermind solution ensures that customers will receive more relevant and personalised notifications from Ooredoo, as well as enjoy real-time responses to service requests, promotions and more. “We believe this latest technology will help further boost our customer experience and give our users the real-time service they want,” added Waleed Al-Sayed.
The new technology is expected to be implemented soon and is the latest in a line of self-service investments the company has made this year.