Ericsson has established a network operations centre (NOC) in Malaysia dedicated to Digital Nasional Bhd’s (DNB) 5G network as well as its key performance indicators. DNB is Malaysia's single wholesale 5G network operator.
The DNB 5G NOC, based at Ericsson's premises in Malaysia, is designed to monitor, maintain and manage network faults, security, and performance KPIs of the DNB network, leveraging the Ericsson Operations Engine.
According to a press release from the Swedish multinational networking and telecommunications company, the NOC is part of its Managed Services offering for the DNB 5G network and entails managing the performance of the 5G network end to end.
"Powered by advanced analytics and machine learning algorithms, the Ericsson Operations Engine predicts potential network issues caused by hardware, software, or external factors," it said.
Every day, it automates nearly one million network commands, and processes alarms to prevent network issues before they happen. It will also serve as the first point of contact for all Mobile Network Operators (MNOs) for technical issues, customer complaints, network performance, quality-related matters, billing, and charging-related issues.
David Hägerbro, Head of Ericsson Malaysia, Sri Lanka & Bangladesh, said: “The dedicated DNB 5G NOC is an example of our commitment to deliver a cost-efficient, world-class 5G experience for the people and businesses of Malaysia. The NOC will support the national 5G infrastructure by providing proactive, fast detection and isolation of network faults, monitor security events or threats and reduce response and rectification time.”
He added: “Powered by the Ericsson Operations Engine, the Ericsson NOC is capable of maintaining the most complex and large-scale 5G networks round the clock and will serve as an assurance to the MNOs using the DNB 5G network regarding the performance and health of the DNB network. Setting up the NOC in Malaysia has also opened the opportunity for more Malaysians to be hired and acquire skills in the latest technologies.”